Question 1

What is Neko Health?

Accepted Answer

Neko Health is a preventive health company that uses non-invasive sensor technology to give you a comprehensive picture of your body's health in under an hour.

Question 2

Where are your clinics located?

Accepted Answer

We currently operate two clinics in Stockholm. New locations are added regularly — check the Locations page for the latest.

Question 3

Who is behind Neko Health?

Accepted Answer

Neko Health was co-founded in 2018 by Daniel Ek and Hjalmar Nilsonne, with a mission to make preventive healthcare accessible to everyone.

Question 4

How do I contact my clinic?

Accepted Answer

All member queries come through our customer care team. Our clinics don't handle inquiries directly, so reach us at support@nekohealth.com and we'll get you the answer you need.

Question 5

How long is the current waitlist?

Accepted Answer

Wait times can vary. We're working hard to open more locations and increase the number of Neko Health Scan appointments available. If you'd like an update on the current wait time, please contact our Customer Care team at support@nekohealth.com and we'll be happy to help.

Question 6

How can I change my booking to a different clinic?

Accepted Answer

We currently operate one clinic in Stockholm. Once we open more locations you'll be able to move your appointment between them. In the meantime, if you'd like to change the time of your appointment, contact our Customer Care team at support@nekohealth.com and we'll help.

Question 7

How can I reschedule my scan?

Accepted Answer

You can do so up to 24 hours before your appointment. Just reach out to our Customer Care team at support@nekohealth.com and we'll take care of it from there.

Question 8

How do I cancel my scan?

Accepted Answer

You can do so up to 24 hours before your appointment for a full refund. Just reach out to our Customer Care team at support@nekohealth.com and we'll take care of it from there.

Question 9

How can I check the date and time of my appointment?

Accepted Answer

You can view all your booking details by visiting app.nekohealth.com and logging into your account.

Question 10

How can I book my next Neko Health Scan?

Accepted Answer

If you're already a member and haven't booked your next scan yet, simply contact our Customer Care team at support@nekohealth.com and we'll help you schedule it at a time that works best for you.

Question 11

Can I buy a scan for a friend or family member?

Accepted Answer

At the moment, scans can only be booked and paid for by the member themselves. This keeps your health data private and secure. To help a friend get access, you can use your referral codes instead, which can be found in the member app.

Question 12

What do you measure in the Neko Health Scan?

Accepted Answer

See the list of measurements taken and devices used in the Neko Health Scan.

Question 13

How long does a Neko Scan take?

Accepted Answer

A complete Neko Scan takes about an hour from check-in to debrief with a doctor.

Question 14

How are results ready so quickly?

Accepted Answer

We spent seven years developing much of the technology that powers the scan, then four years refining the experience, so everything runs seamlessly. Your results are processed on site in real time, ready to review with your clinician before you leave

Question 15

What should I bring to my appointment?

Accepted Answer

Just bring a valid photo ID. We recommend wearing comfortable, loose-fitting clothing. You'll receive an email with full instructions a few days before your appointment.

Question 16

How much does a Neko Scan cost?

Accepted Answer

A Neko Scan in Sweden costs 2,750 kr. Pricing includes the full scan, lab analysis, and a debrief with one of our clinicians.

Question 17

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes — you can request a full refund within 7 days of receiving your health report if you're unsatisfied with the service for any reason.

Question 18

Do you accept private health insurance?

Accepted Answer

We do not currently process private health insurance directly. You can request a receipt to submit to your insurer.

Question 19

How is my health data protected?

Accepted Answer

Your health data is encrypted, stored securely in the EU, and never sold. We are fully compliant with UK GDPR and applicable healthcare data regulations.

Question 20

Who can access my results?

Accepted Answer

Only you and the clinicians directly involved in your care can access your results. You control any further sharing through the Neko app.

Question 21

What do I need to do before my scan?

Accepted Answer

A few simple steps make a real difference to your results.

Stay well hydrated: drink plenty of water in the 24 hours before your scan and avoid caffeine for at least two hours beforehand.

Wear smooth, close-fitting underwear with no patterns or loose-fitting styles, as these can affect imaging.

Make sure your health questionnaire and family history are completed in your Neko account before you arrive. This helps your doctor give you the most relevant, personalised insights on the day.

If you have any accessibility needs, please contact our customer care team at support@nekohealth.com and we'll make sure everything is in place.

Question 22

Why do I need to complete health questions and family history before my scan?

Accepted Answer

These details help us turn your scan results into something genuinely useful. Your health background and family history allow us to spot potential risk factors, personalise your insights, and make your conversation with the doctor more relevant to you. This information ensures your scan isn't just data, it's actionable and specific to your needs.

Question 23

Can I have my scan if I've recently had eye surgery?

Accepted Answer

Scans may not be suitable soon after eye surgery. If you've had eye surgery within the past 4 weeks, please contact our Customer Care team at support@nekohealth.com to rearrange your appointment.

Question 24

What time should I arrive for my appointment?

Accepted Answer

Please arrive 10 minutes before your appointment. It gives you time to check in and get the most from your visit. If you arrive more than 5 minutes after your appointment start time, we won't be able to complete your full scan, so we'll reschedule you free of charge to make sure you get the full experience.

Question 25

Can I still have my scan if I'm not feeling well?

Accepted Answer

If you're experiencing any of the following symptoms, we kindly ask that you reschedule your appointment. We'll do this free of charge:

Fever over 38°C

Vomiting or diarrhoea within 48 hours before your scan

Any other acute symptoms that could indicate illness

ENYour comfort and safety are our priority, so please reach out to our customer care team at support@nekohealth.com if you're unsure. We're happy to help reschedule.

Question 26

Can I leave my contacts in during the scan?

Accepted Answer

Soft contact lenses are fine. Hard lenses need to come out before your scan, as they can affect the accuracy of your eye pressure reading. Glasses are fine to wear, you may be asked to remove them briefly for certain tests.

Question 27

Can I wear jewellery during my scan?

Accepted Answer

Please remove all jewellery before your scan to ensure accurate results. To make things easier, we recommend leaving valuable jewellery at home. If you do bring valuables, please note they are left at your own risk.

Question 28

Can I wear make-up during my scan?

Accepted Answer

Yes, but some make-up may cover skin, especially on your face, that we may need to examine during your appointment. If that's the case, we might ask you to remove some make-up so we can complete the assessment accurately. A minimal approach on scan day is always a safe bet.

Question 29

Can I bring my child to my scan?

Accepted Answer

Children under 18 aren't able to enter the scan rooms or be left unattended at any point in the clinic. If you're planning to bring a child, please arrange for someone to stay with them in the waiting area. If you need to, we're happy to help you find a more suitable time, just reach out to our customer care team at support@nekohealth.com.

Question 30

What happens after my scan?

Accepted Answer

Your doctor reviews your results and prepares a personalised action plan. This will be sent to you the same day as your appointment and you can view it by logging in to your account.
If anything needs further attention, you'll be given clear next steps, either a follow-up appointment at one of our clinics at no extra charge, or a referral to an external specialist if needed.

Question 31

How do I view my results?

Accepted Answer

Log in at app.nekohealth.com. Your action plan and all previous results are there whenever you need them.

Question 32

My clinician has sent my results for further review, what will happen now?

Accepted Answer

Once your results have been reviewed, one of two things will happen. If no further action is needed, we'll let you know. If we'd like to take a closer look, you'll be invited for a follow-up appointment at one of our clinics at no extra cost. In some cases, you may also be referred to an external specialist. Either way, you'll hear from us with clear guidance on what happens next.

Question 33

I've been told I need a follow-up appointment, how do I book this?

Accepted Answer

You'll receive a link to our follow-up appointment calendar, where you can choose a time and location that works best for you. If you need any help, you can contact the Customer Care team at support@nekohealth.com, they're always available to assist.

Question 34

Do you provide referral letters?

Accepted Answer

Yes. If we find something during your scan that requires further investigation by an external provider, we'll provide you with a referral letter to make the process as smooth as possible.

Question 35

Do I have to pay for my follow-up appointments?

Accepted Answer

No. Follow-up appointments at our clinics are included in your scan. If you're referred to an external provider, any costs there will depend on your own healthcare setup.

Question 36

What types of follow-up appointment do you offer?

Accepted Answer

We offer 12-lead ECGs, dermoscopies, echocardiograms, and Doppler investigations.

Question 37

Do you do follow-up appointments at all of your clinics?

Accepted Answer

We offer a variety of follow-up appointment types, but availability can differ between clinics. If you need a follow-up, our team will guide you to the most suitable location and make sure you get the care you need.

Question 38

How can I refer a friend for a Neko Health Scan?

Accepted Answer

Sign in to your account at app.nekohealth.com and select "Invite friends and family" from your profile. Your invite codes will be right there, ready to share. Each code is unique to you, just pass it on and your friend can use it when booking their scan.

Question 39

How can I opt out of Neko marketing?

Accepted Answer

You can contact our Customer Care team at support@nekohealth.com, they'll be happy to help.

Question 40

How can I make a complaint?

Accepted Answer

If something hasn't been right, we want to know. Contact us at support@nekohealth.com and we'll get back to you promptly, every piece of feedback matters to us and we'll work to put things right.

Frequently asked questions

About Neko Health

Our Clinics

Booking your scan

The scan

Your appointment

Pricing & insurance

Privacy & data

Preparing for your scan

On the day

Results and follow-up

General