Gift a Scan: Terms and Conditions (UK)

These Gift a Scan Terms and Conditions (the "Terms") apply to Neko Health Scan gifts bought at nekohealth.com/gift/uk for use in the UK (a "Gift"). They form a contract between Neko Health UK Ltd, 44 Whitfield Street, London, W1T 2RH (the "Seller" or "we") and the person who buys a Gift (the "buyer"), and between the Seller and the person who redeems it (the "recipient") when the recipient accepts the Terms. The Terms supplement the Neko Health Terms and Conditions (the "Main Terms"). The scan is provided by the affiliated clinic where it is booked, under the Main Terms. If the two conflict, the Terms prevail.

The buyer and the recipient must each be at least 18 years old. The price for a Gift is displayed in the checkout, including any applicable VAT. A Gift can only be used at a Neko Health clinic in the UK.

The buyer will receive a personal Gift link redeemable for booking a Neko Health Scan. The buyer can share the Gift link with the recipient themselves, or we can send it to the recipient on the buyer's behalf, immediately or on a date the buyer chooses (dates are estimates). Anyone with a valid link, except the buyer, can redeem the Gift. Recipients should therefore keep the link private. We are not responsible for incorrect details, or for links that are lost, forwarded or used by someone else, except where the law requires.

The buyer's 14-day right of withdrawal and the refund rules in the Main Terms apply. The 14 days start when we confirm the buyer's purchase by email. By paying for the Gift, the buyer accepts that the Gift can be used within the 14-day cancellation period and that the right to cancel is lost once the scan has been performed. A Gift is not refundable or exchangeable for cash, except where the law requires. If the buyer cancels, we void the link and may notify the recipient.

A Gift is redeemed through the gift link for one standard Neko Health Scan, subject to availability. Cancelling or rescheduling at least 24 hours before the appointment restores the Gift. We reserve the right to treat the Gift as used if the recipient cancels later than 24 hours before the agreed appointment or does not show up. If the recipient is late, we may only be able to provide part of the scan. The Gift is single use, with no partial redemption or credit, and the recipient pays any extras. It cannot be combined with discounts, is not transferable once booked and may not be resold. As a clarification, a Gift is not considered an "Invitation Code" as such term is used in the Main Terms. Only Gifts bought from nekohealth.com or our official channels are valid.

The Main Terms 7-day satisfaction guarantee applies to the recipient. If the recipient is not fully satisfied with the scan and notifies us in writing within 7 days of it being performed, they receive a new Gift instead of a refund. This does not affect any statutory rights.

The Gift is valid for 5 years from purchase. The expiry date is shown on the gift page and/or in the gift email. After that it cannot be used except where required by law.

For the buyer, we use their name, email, personal note to the recipient and payment information to administer the purchase, to send and personalise the Gift and to enforce these Terms. In addition, we collect the first name of the recipient, and their email address if we send the Gift on the buyer's behalf, to personalise and deliver the Gift. See our Privacy Notice for how we use and protect personal data, the rights of the buyer and recipient and how to contact us.

Price changes do not affect Gifts already bought.

We may suspend, void or refuse to honor a Gift for fraud, a reversed or disputed payment, or breach of these Terms or the Main Terms.

A Gift does not guarantee that the scan is suitable for the recipient. The recipient must meet the conditions in the Main Terms (health questions and exclusion criteria), and we may refuse to perform the scan if they are not met or if our clinical team reasonably considers it inappropriate from a medical point of view. If we refuse the scan, the Gift remains valid for the recipient to use at another time (if applicable) or can be used by someone else, for example if the recipient shares the link.

The Main Terms apply in full to the buyer and the recipient as if each were the Customer (as defined in the Main Terms), whether or not they have an Account, including the sections on errors and liability, complaints, force majeure, changes to the Services and the terms, notices, assignment, entire agreement, third-party rights, governing law and disputes.

Anyone with questions about these Terms can contact us at support@nekohealth.com. The buyer can also use that address to cancel the purchase or request a refund. Refunds to the buyer, such as when the buyer cancels within the withdrawal period, are made to the payment method used for the purchase.

Last updated: 9 November 2026